Shipping Policy

Effective Date: September 29, 2026

Welcome to The Bike Spares, a brand operated by AUTOEXPO INDIA PRIVATE LIMITED.

This Shipping Policy explains how orders placed through The Bike Spares website are processed, packed, shipped, delivered, and tracked.

By placing an order on our website, you acknowledge and agree to the terms of this Shipping Policy.

1. Products Covered Under This Policy

This Shipping Policy applies primarily to products purchased through The Bike Spares website, including:

  • Motorcycle spare parts
  • Bike accessories
  • Replacement parts
  • Motorcycle-related products
  • Other products listed for online sale

Shipping and delivery arrangements for second-hand/pre-owned motorcycles may be governed by separate transaction-specific terms.

2. Order Processing

Once an order is successfully placed and payment is confirmed, our team will process the order for dispatch.

Orders are generally processed during our regular business/working days.

Processing time may vary depending on:

  • Product availability
  • Product type
  • Quantity ordered
  • Supplier or warehouse location
  • Verification requirements
  • Customer address
  • Payment confirmation
  • Special-order products

Some products may require additional processing time. Where applicable, the estimated processing or dispatch timeline may be mentioned on the product page.

3. Order Confirmation

After successfully placing an order, customers may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

An order confirmation does not necessarily mean that the order has already been dispatched.

Customers should retain their order number for future communication regarding the order.

4. Shipping Locations

The Bike Spares may provide shipping services to locations within India, subject to product availability, courier serviceability, and applicable delivery restrictions.

Delivery availability may vary depending on:

  • PIN code
  • Geographic location
  • Courier service availability
  • Product dimensions or weight
  • Product category
  • Applicable transportation restrictions

If a particular location is not serviceable, our team may contact the customer regarding alternative delivery arrangements or order cancellation/refund, where applicable.

5. Shipping and Delivery Charges

Shipping charges may vary depending on:

  • Delivery location
  • Product weight
  • Product dimensions
  • Number of products
  • Shipping method
  • Courier/logistics provider
  • Special handling requirements

Applicable shipping charges, where applicable, will be displayed during checkout or communicated before order confirmation.

Certain products or orders may qualify for free or promotional shipping where specifically mentioned.

6. Estimated Delivery Time

Delivery timelines depend on the customer’s location, product availability, dispatch location, courier service, and other logistical factors.

An estimated delivery date or delivery window may be provided at checkout, in the order confirmation, or through subsequent communication.

Estimated delivery timelines are indicative and are not guaranteed unless expressly stated otherwise.

Delivery may take longer due to circumstances such as:

  • Public holidays
  • Weather conditions
  • Natural events
  • Transportation delays
  • Courier service disruptions
  • Address-related issues
  • Remote or difficult-to-service locations
  • High order volumes
  • Regulatory or operational restrictions
  • Events beyond our reasonable control

7. Dispatch

Once an order is packed and handed over to the courier/logistics partner, the customer may receive a dispatch notification and tracking information where available.

After dispatch, delivery is generally handled by the relevant courier or logistics provider.

The Bike Spares may assist customers with tracking and delivery-related issues, but actual delivery times may depend on the logistics provider.

8. Order Tracking

Where tracking is available, customers may receive:

  • Courier name
  • Tracking/AWB number
  • Tracking link or tracking information
  • Dispatch confirmation

Customers should use the provided tracking information to monitor the shipment.

If tracking information does not update for a reasonable period, customers may contact our support team.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

The address should include, where applicable:

  • Full name
  • House/Flat/Shop number
  • Building/Society name
  • Street/Area
  • City
  • State
  • PIN code
  • Valid mobile number

The Bike Spares will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information provided by the customer.

Additional delivery charges may apply if a shipment needs to be re-dispatched due to an incorrect address.

10. Delivery Attempts

The courier or logistics partner may make one or more delivery attempts depending on its operational procedures.

Customers should ensure that someone is available at the delivery address to receive the shipment.

If the customer is unavailable, refuses the shipment, or fails to respond to the courier’s delivery attempts, the shipment may be returned to the sender.

Additional shipping charges may apply for re-dispatch, where applicable.

11. Receiving Your Order

Customers are advised to inspect the outer packaging at the time of delivery.

If the package appears:

  • Severely damaged
  • Opened
  • Tampered with
  • Wet or otherwise compromised

the customer should, where possible:

  1. Take photographs of the package.
  2. Record an unboxing video.
  3. Note the condition of the package.
  4. Report the issue to The Bike Spares as soon as possible.

Customers should retain the original packaging until they are satisfied that the product has been received in proper condition.

12. Damaged Products During Transit

If a product is damaged during transportation, customers should contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Customer name
  • Contact number
  • Photographs of the package
  • Photographs/videos of the damaged product
  • Shipping label/AWB details
  • Description of the issue

We may investigate the matter with the courier/logistics provider and, where applicable, arrange a replacement, return, or refund in accordance with our Refund & Returns Policy.

13. Wrong or Missing Products

If you receive a product that is different from the product ordered, or if an item appears to be missing from your shipment, please contact us promptly.

Please provide your order number and relevant photographs/videos so that our team can verify the issue.

After verification, we may arrange an appropriate resolution, which may include replacement, return, or refund subject to the applicable terms.

14. Multiple Products in One Order

If an order contains multiple products, the products may be dispatched together or separately depending on:

  • Product availability
  • Warehouse location
  • Product size or weight
  • Supplier availability
  • Logistics requirements

Customers may therefore receive multiple shipments or tracking numbers for a single order.

15. Products Ordered Together but Shipped Separately

Some products may be fulfilled from different locations or suppliers.

In such cases, The Bike Spares may ship the products separately.

Separate shipments do not necessarily mean that any product has been cancelled.

16. Out-of-Stock or Delayed Products

If a product becomes unavailable or its dispatch is significantly delayed after an order has been placed, we may contact the customer with available options.

Depending on the circumstances, options may include:

  • Waiting for the product to become available
  • Selecting an alternative product
  • Cancelling the affected item
  • Receiving an applicable refund

17. Special-Order Products

Certain spare parts or products may be sourced specifically for a customer after an order is placed.

Such products may require additional processing and delivery time.

Where a product is specially ordered, the applicable availability, delivery, cancellation, return, and refund conditions may be communicated before processing the order.

18. Second-Hand / Pre-Owned Motorcycle Delivery

The sale and delivery of second-hand or pre-owned motorcycles may follow a separate process from standard spare-part shipping.

Depending on the vehicle and transaction, delivery may involve:

  • Customer pickup
  • Local delivery
  • Third-party vehicle transportation
  • Transportation arranged by The Bike Spares
  • Other mutually agreed delivery arrangements

The applicable delivery charges, documentation requirements, estimated delivery timeline, and transportation conditions may be communicated separately before completion of the vehicle transaction.

A pre-owned motorcycle may not be dispatched until required payment, documentation, verification, and transaction formalities have been completed.

19. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control.

These may include:

  • Courier delays
  • Traffic or transportation disruptions
  • Weather or natural events
  • Government restrictions
  • Public holidays
  • Strikes or operational disruptions
  • Incorrect customer address
  • Customer unavailability
  • Remote-area delivery limitations
  • High demand or seasonal order volumes

We will make reasonable efforts to assist customers in tracking delayed shipments.

20. Undelivered or Returned Shipments

A shipment may be returned to The Bike Spares if:

  • The delivery address is incorrect or incomplete.
  • The recipient is unavailable after the courier’s delivery attempts.
  • The recipient refuses the shipment.
  • The courier cannot service the delivery location.
  • The shipment remains unclaimed.
  • Other logistical circumstances prevent successful delivery.

If a shipment is returned to us, customers may be contacted regarding re-delivery.

Additional shipping charges may apply for re-dispatch.

If the customer does not wish to receive the product again, the order may be handled according to the applicable cancellation and refund terms.

21. Cash on Delivery

If Cash on Delivery (COD) is offered for a particular product or location, availability may be subject to:

  • Product eligibility
  • Order value
  • Delivery PIN code
  • Courier availability
  • Internal verification requirements

COD availability may vary and may not be available for all products or locations.

22. International Shipping

Unless specifically stated otherwise, The Bike Spares primarily provides shipping services within India.

International shipping, where offered, may be subject to separate terms relating to:

  • Shipping charges
  • Customs duties
  • Import taxes
  • Documentation
  • Customs clearance
  • Destination-country regulations

Any applicable customs duties, taxes, or charges imposed by the destination country may be the responsibility of the customer unless otherwise agreed.

23. Shipping Restrictions

Certain products may be subject to transportation restrictions due to their size, weight, nature, packaging requirements, or applicable laws and regulations.

If a product cannot be shipped to a particular location, we may contact the customer and provide an appropriate alternative where available.

24. Shipping Charges and Refunds

Shipping charges may be non-refundable unless otherwise stated or unless the return/refund is approved due to an error attributable to The Bike Spares.

For information regarding product returns and refunds, please refer to our Refund & Returns Policy.

25. Contact Us

For questions regarding shipping, delivery, tracking, damaged shipments, or order status, please contact us:

AUTOEXPO INDIA PRIVATE LIMITED
Brand: The Bike Spares

Phone: +91 70390 90999
Email: support@thebikespares.com

When contacting us regarding an order, please provide your Order Number so that our team can assist you more efficiently.

26. Changes to This Shipping Policy

The Bike Spares reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

Customers are encouraged to review this policy periodically.

27. Customer Acknowledgement

By placing an order through The Bike Spares, you acknowledge that you have read and understood this Shipping Policy and agree to the applicable shipping and delivery terms.

The Bike Spares
A Brand of AUTOEXPO INDIA PRIVATE LIMITED