Refund & Returns Policy

Effective Date: September 29, 2026

Welcome to The Bike Spares, a brand operated by AUTOEXPO INDIA PRIVATE LIMITED.

This Refund & Returns Policy explains the terms under which customers may request cancellation, return, replacement, or refund for products purchased through The Bike Spares website.

By placing an order through our website, you agree to the terms of this policy.

1. Scope of This Policy

This policy applies to products purchased through The Bike Spares online store, including motorcycle and bike spare parts, accessories, and other products offered for sale through our website.

Certain products may have specific return, replacement, warranty, or non-returnable conditions. Such conditions, where applicable, will be mentioned on the relevant product page or communicated to the customer before purchase.

2. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, please contact our customer support team as soon as possible.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

We reserve the right to refuse cancellation requests for orders that have already been processed, packed, dispatched, or otherwise committed for fulfillment.

3. Return Eligibility

A product may generally be eligible for return if:

  • The wrong product was delivered.

  • The product received is damaged or defective.

  • The product received is materially different from the product ordered.

  • The product is missing essential parts or components that were included with the order.

  • The product is otherwise eligible for return according to the product-specific return terms.

To be eligible for a return, the product should generally:

  • Be unused and in its original condition, where applicable.

  • Be returned with the original packaging.

  • Include accessories, manuals, labels, tags, invoices, and other components supplied with the product.

  • Not have been modified, installed, altered, dismantled, damaged, or misused by the customer.

Certain products may have different eligibility requirements.

4. Spare Parts and Automotive Products

Because many motorcycle spare parts are vehicle-specific, customers are responsible for ensuring that the product ordered is compatible with their motorcycle or vehicle.

Before placing an order, customers should verify:

  • Vehicle make and model

  • Model year, where applicable

  • Part number

  • Compatibility information

  • Product specifications

A return may not be accepted solely because the customer ordered an incorrect part, selected the wrong model, or changed their mind after purchase, particularly where the product is specially ordered, electrical, installed, used, or otherwise excluded from returns.

We strongly recommend contacting our support team if you are uncertain about product compatibility before placing your order.

5. Damaged Products

If you receive a package that appears damaged, opened, tampered with, or materially compromised, please notify us as soon as possible.

Customers are encouraged to:

  1. Take clear photographs of the package before opening it.

  2. Record an unboxing video where possible.

  3. Take photographs of the product and packaging if damage is found.

  4. Contact us with the order number and supporting photographs/videos.

Failure to report visible transit damage within a reasonable period may make it difficult for us to investigate the matter with the logistics provider.

6. Wrong or Defective Product

If you receive an incorrect or defective product, please contact us with:

  • Order number

  • Customer name

  • Registered mobile number

  • Description of the issue

  • Photographs/videos of the product

  • Photographs of the packaging and shipping label, where applicable

After reviewing the information, we may arrange a replacement, return, refund, or another appropriate resolution depending on the circumstances.

A product may be inspected before a replacement or refund is approved.

7. Non-Returnable Products

Certain products may not be eligible for return or refund, including products that:

  • Have been installed or used.

  • Have been modified, altered, dismantled, or damaged after delivery.

  • Show signs of misuse or improper installation.

  • Are electrical/electronic components where returns are restricted due to their nature.

  • Are specially ordered or procured for a customer.

  • Are sold as clearance, final-sale, or non-returnable products.

  • Are specifically identified as non-returnable on the product page.

  • Have been damaged due to improper storage, installation, handling, or use by the customer.

Additional product-specific exclusions may apply.

8. Return Request Process

To initiate a return, please contact us using the details below.

Phone: +91 70390 90999
Email: support@thebikespares.com

Please provide:

  • Order number

  • Name used for the order

  • Contact number

  • Product name

  • Reason for return

  • Photographs/videos, where applicable

Our team will review the request and inform you whether the product qualifies for return.

Do not send products back without receiving return instructions from our team.

9. Return Shipping

Where the return is due to an error attributable to The Bike Spares, such as delivery of the wrong product or an eligible defective/damaged product, we may arrange or reimburse reasonable return shipping costs, subject to verification.

Where a return is requested for reasons attributable to the customer, including incorrect selection or change of preference, return shipping charges may be applicable or the return may not be accepted depending on the product and its condition.

10. Inspection and Approval

All returned products may be inspected by our team before a refund or replacement is approved.

A return may be rejected if the product:

  • Does not match the product originally supplied.

  • Has been used or installed.

  • Has been damaged after delivery.

  • Is missing components or accessories.

  • Shows signs of modification or tampering.

  • Does not meet the applicable return conditions.

The final decision regarding eligibility will be based on the applicable product terms, condition of the returned item, and information available during the inspection.

11. Refunds

If a refund is approved, the refund amount will be processed according to the applicable transaction and refund terms.

Where the original payment was made online through a payment gateway such as Razorpay, the refund will generally be initiated through the relevant payment system and/or payment method used for the original transaction.

Depending on the payment method, bank, card issuer, or payment service provider, the time taken for the refunded amount to appear in the customer’s account may vary.

The Bike Spares does not control the processing time of the customer’s bank, card issuer, UPI provider, or other financial institution after the refund has been initiated.

12. Razorpay Payments

Online payments on The Bike Spares may be processed through Razorpay or other authorized payment service providers.

For successful transactions that are subsequently approved for refund:

  • We will initiate the applicable refund from our payment/merchant system.

  • The refund may be processed through the original payment channel where supported.

  • The amount credited to the customer may take additional time to reflect depending on the payment method and the customer’s bank/payment provider.

  • Customers should retain their order number and payment/transaction reference for communication regarding payment issues.

A payment being successfully processed does not by itself guarantee eligibility for a product refund. Product refunds remain subject to this Refund & Returns Policy and the applicable product terms.

13. Failed or Pending Payments

If an amount has been debited from your bank account or payment instrument but the order was not successfully created or confirmed, please contact us with the relevant payment transaction details.

We will verify the transaction status through our payment system/payment gateway.

If the transaction is confirmed as failed and the amount has been captured, the applicable refund or reversal will be processed according to the payment gateway and banking process.

Customers should not make repeated payments for the same order without first checking the transaction/order status where possible.

14. Duplicate Payments

If you accidentally make more than one successful payment for the same order, please contact us immediately with:

  • Order number

  • Payment transaction/reference ID

  • Date and amount of the duplicate transaction

After verification, the eligible duplicate amount may be refunded through the applicable payment channel.

15. Refund Timeline

Refund processing consists of two stages:

Stage 1 – Merchant Processing:
Once a refund is approved, The Bike Spares will initiate the refund through the applicable payment system.

Stage 2 – Bank/Payment Provider Processing:
After initiation, the customer’s bank, card issuer, UPI provider, wallet provider, or payment service may require additional processing time before the funds are credited.

Therefore, the exact time for the refund to appear in the customer’s account may vary depending on the original payment method and financial institution.

16. Delivery Charges

Unless otherwise stated, original shipping or delivery charges may be non-refundable.

Where the return is caused by an error attributable to The Bike Spares, the company may consider reimbursement of applicable delivery/return charges after reviewing the circumstances.

17. Second-Hand / Pre-Owned Motorcycles

Transactions involving second-hand or pre-owned motorcycles may be subject to separate terms because such vehicles are sold based on their disclosed condition, inspection details, documentation, and applicable transaction terms.

Before purchasing a pre-owned motorcycle, customers should carefully review the available:

  • Vehicle details

  • Condition information

  • Photographs

  • Inspection information

  • Registration/documentation details

  • Price and applicable charges

  • Delivery/pickup terms

  • Other transaction-specific conditions

Unless expressly stated otherwise in the applicable sale agreement or product listing, a second-hand/pre-owned motorcycle may not be eligible for return merely because the customer changes their mind after completing the purchase.

Any refund relating to a pre-owned motorcycle will be handled according to the specific transaction terms agreed between the customer and AUTOEXPO INDIA PRIVATE LIMITED.

18. Warranty

Where a product is covered by a manufacturer or seller warranty, warranty claims may be handled according to the applicable warranty terms.

Warranty coverage does not automatically mean that the product is eligible for return or refund.

Customers should follow the warranty procedure applicable to the product.

19. Fraudulent or Unauthorized Transactions

If you believe that an unauthorized transaction has been made using your payment method, please contact your bank/payment provider immediately and notify us as soon as possible.

We may investigate suspicious or fraudulent transactions and may take appropriate action to protect customers and the company.

20. Changes to This Policy

The Bike Spares reserves the right to update or modify this Refund & Returns Policy from time to time.

Any updated policy will be published on this page with a revised effective date.

Customers are encouraged to review this policy before placing an order.

21. Contact Us

For questions regarding cancellations, returns, replacements, refunds, or payment-related issues, please contact:

AUTOEXPO INDIA PRIVATE LIMITED
Brand: The Bike Spares

Phone: +91 70390 90999
Email: support@thebikespares.com

For refund-related queries, please include your Order Number and Payment/Transaction Reference ID in your communication so that we can process your request efficiently.

22. Customer Acknowledgement

By placing an order on The Bike Spares, you acknowledge that you have read and understood this Refund & Returns Policy and agree to the applicable terms and conditions.

The Bike Spares
A Brand of AUTOEXPO INDIA PRIVATE LIMITED