Privacy Policy

Effective Date: September 29, 2026
Company Name: AUTOEXPO INDIA PRIVATE LIMITED
Brands Covered: The Bike Spares & The Bike Shoppy

Welcome to The Bike Spares and The Bike Shoppy, operated by AUTOEXPO INDIA PRIVATE LIMITED. We respect your privacy and are committed to protecting the personal information you provide while using our website, mobile application, purchasing products, booking motorcycle servicing or repair, contacting us, or using our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit, download, or use our platforms (websites and mobile applications) and related services.

By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy.

About Us (Our Brands)

The Bike Shoppy: Our core brand engaged in motorcycle and two-wheeler physical workshop services, mechanical repairs, diagnostic checkups, periodic maintenance, and doorstep/mobile vehicle servicing.

The Bike Spares: Our online brand and e-commerce platform engaged in the retail and supply of motorcycle and bike spare parts, accessories, performance components, and pre-owned/second-hand motorcycles.

For the purposes of this Privacy Policy, “we”, “us”, and “our” refer to AUTOEXPO INDIA PRIVATE LIMITED and its brands, The Bike Shoppy and The Bike Spares.

Information We Collect

We may collect different types of information depending on how you interact with our mobile app, website, or workshop.

A. Personal Information

When you create an account, register on our app, place an order, book a service appointment, submit an enquiry, or contact us, we may collect:

  • Full name
  • Mobile number and WhatsApp contact details
  • Email address
  • Billing and shipping/delivery address
  • City, State, and PIN code
  • Account/login credentials
  • Order, transaction, and service history records
  • Information provided during customer support requests or feedback submissions

B. Vehicle & Service-Related Information

Since we provide vehicle maintenance, repair, and spare part replacement, we collect specific vehicle data, including:

  • Vehicle registration number / RC-related details
  • Make, model, variant, and manufacturing year
  • Vehicle Identification Number (VIN) / Chassis and Engine numbers
  • Odometer readings and service history logs
  • Diagnostic data, error codes, or ECU health reports (generated via tools like CaRPM or manual diagnostics)
  • Insurance, warranty, or documentation details (where applicable for repairs or second-hand vehicle sales)

C. Payment Information

Payments made through our platform may be processed through secure third-party payment gateways.

We generally do not store complete debit card, credit card, UPI identifiers, banking passwords, or other sensitive financial credentials on our servers. Payment transactions are handled directly by compliant payment service providers under their respective privacy terms.

D. Automatically Collected Information & App Usage

When you visit our website or use our mobile application, technical and usage information may be collected automatically, including:

  • IP address, device type, operating system, and browser/app version
  • Pages visited, app features used, and navigation paths
  • Date, time, and duration of visits or sessions
  • General location data (if enabled for workshop tracking or doorstep service allocation)
  • Cookies, crash logs, and diagnostic performance metrics

How We Use Your Information

We utilize the collected data for legitimate business operations, ensuring high-quality service and legal compliance:

  • Processing, fulfilling, and delivering spare parts orders and accessories.
  • Booking, scheduling, managing, and updating motorcycle servicing, repairs, and diagnostic jobs at The Bike Shoppy.
  • Maintaining complete vehicle service histories to provide better maintenance recommendations.
  • Managing user accounts across our website and mobile application.
  • Responding to customer support enquiries, technical questions, and feedback.
  • Processing secure online payments, refunds, and generating invoices.
  • Sending transactional notifications, service reminders, maintenance alerts, and delivery updates via SMS, email, WhatsApp, or push notifications.
  • Improving our website performance, application usability, repair standards, and product inventory.
  • Preventing fraudulent transactions, unauthorized access, misuse, and maintaining overall platform and workshop security.
  • Complying with applicable laws, tax regulations, and legal obligations.

Cookies and App Tracking Technologies

Our digital platforms may use cookies, local storage, and similar technologies to enhance user experience, remember preferences, maintain active login sessions, keep track of shopping carts, analyze app traffic, and monitor performance security. You can control cookie preferences through your device or browser settings; however, disabling critical tracking features may limit certain app functionalities.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties for independent marketing. We share necessary data strictly with trusted partners required to operate our business ecosystem:

  • Payment gateways and financial transaction processors.
  • Courier, delivery, and logistics partners for spare parts shipping.
  • Technology infrastructure, cloud hosting, and app maintenance providers.
  • Specialized diagnostic software or business management tool providers (e.g., workshop management systems).
  • Government authorities, law enforcement agencies, or regulatory courts if mandated by applicable law.

Third-Party Services and Links

Our platforms may contain links to external websites, social media channels, or third-party payment systems. Once you exit our ecosystem, those third-party services operate under their own independent privacy policies. We hold no responsibility for the privacy protocols or security practices of external sites.

Data Security

We implement robust technical, physical, and organizational security safeguards to protect your personal and vehicle data against unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable measures to safeguard your information, absolute electronic security over the internet cannot be fully guaranteed.

Data Retention

We retain your personal, transaction, and vehicle service data only as long as necessary to fulfill the purposes outlined in this policy, maintain accurate service logs for your vehicles, resolve disputes, prevent fraud, and comply with legal, tax, or accounting mandates. Once data is no longer required, it is securely deleted, archived, or anonymized.

Your Rights and Choices

Depending on applicable jurisdiction, you retain certain rights concerning your data:

  • Access & Correction: Request access to or correction of your personal and vehicle records.
  • Deletion: Request the erasure of your account data, subject to legal or transactional retention limits.
  • Consent Withdrawal: Withdraw consent for optional processing or marketing communications.
  • Communication Preferences: Opt out of promotional emails, SMS, or marketing broadcasts while retaining essential service updates.

You may submit your privacy-related requests using our official contact details below. Identity verification may be required prior to processing specific requests.

Marketing & Service Communications

With your consent, we may contact you via email, SMS, phone calls, or WhatsApp regarding:

  • Exclusive discounts, offers, and new spare parts arrivals at The Bike Spares.
  • Periodic service reminders, special maintenance packages, and workshop offers from The Bike Shoppy.
  • Transactional notifications, bills, service completion updates, and delivery status alerts.

You can opt out of promotional communications at any time, though mandatory service alerts and invoices will continue.

Children’s Privacy

Our services, workshop operations, and e-commerce platform are not directed toward children under the legally mandated age limit. We do not knowingly collect personal information from minors without appropriate parental supervision or consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect enhancements in our app features, workshop capabilities, or evolving legal mandates. Updated versions will be published on our platform with a revised Effective Date.

Contact Us

For any questions, concerns, complaints, or formal privacy requests regarding The Bike Spares or The Bike Shoppy, please contact us at:

Company Name: AUTOEXPO INDIA PRIVATE LIMITED Operational Brands: The Bike Shoppy & The Bike Spares Location: Vashi, Navi Mumbai, Maharashtra, India Email: support@thebikespares.com (Please mention “Privacy Request” in the subject line)

Consent

By using the mobile application, website, or physical workshop services of The Bike Spares and The Bike Shoppy, you signify your understanding of and agreement to the collection, storage, and processing of your data as outlined in this Privacy Policy.